Refund & Cancellation Policy

Cancel anytime

You can cancel at any time, from your account or by emailing contact@avenbridgetech.com. There is no minimum term and no cancellation fee. After you cancel, no further charges arise; usage already incurred before cancellation is billed on the final monthly invoice.

Billing disputes

If you believe a charge is wrong, email contact@avenbridgetech.com within 30 days of the invoice date with the invoice number and what you think is wrong. We reply within 5 business days.

When we refund

We refund in full any amount charged in error, including duplicate charges and charges above your monthly cap.

If the service failed and you could not use it for reasons within our control, we refund or credit the affected usage.

Refunds go back to the original payment method, normally within 10 business days of approval.

Usage already consumed

Because hosted use is billed in arrears for work already performed, usage that was delivered as described is generally non-refundable.

Private deployments

Refunds for private deployments follow the written quote agreed for that deployment.

Last updated: 30 October 2026