Who sees what
You place each answer in a tier.
PublicAnyone, in any AIAnswers you made public
Verified customersEach verified customerNon-public answers you choose
Customer groupsGroups you set upMaterial for that group
Security and privacy
How access, sending and separation work.
Preview, then confirm
For anything sent on your behalf or a customer’s.
DraftPreviewConfirmSent
Before confirm: nothing sent
Sender check
On incoming email.
Email arrivesReal sender checked
VerifiedHandled
UnverifiedAsked to confirm
One space per business
Each response is checked against the business it belongs to.
Your business
Another business
ResponseChecked: your business
Answered in the customer’s AI
Their own AI answers from your confirmed material.
Customer’s questionCustomer’s own AIYour confirmed material
Avenbridge’s model: not involved
More mechanisms
- Hosted model
- Claude by Anthropic, via API
- Model training
- API data excluded
- Edited answers
- Offline until confirmed again
- Colleagues
- Owner invites; removal ends access
- Usage records
- No question text, no email addresses